Frequently Asked Questions (FAQs) – Libbie.store
Welcome to Libbie.store’s FAQ page! Here, you’ll find answers to commonly asked questions about our products, shipping, payments, and more. If you have further inquiries, feel free to reach out to us at [email protected] or call us at +1 253-354-0074. We are available Monday through Friday from 8 AM to 5 PM (closed on weekends).
We accept two secure payment methods:
- PayPal
- Payoneer
These platforms ensure safe and smooth transactions.
We offer a flat shipping fee of $6.99 for all orders, regardless of size or destination.
Order processing typically takes 1-3 business days. During this time, we prepare your items for shipment.
Once your order is processed, the shipping time is approximately 7-15 business days, depending on your location. Please note that shipping delays may occur due to factors beyond our control, such as holidays or customs clearance.
Currently, we only ship within the United States. We do not offer international shipping at this time.
Yes! Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor the status of your delivery.
If you need to make changes to your order or cancel it, please contact us as soon as possible at [email protected] or call us at +1 253-354-0074. We will do our best to accommodate your request before the order is shipped.
We want you to love your purchase. If you’re not satisfied, you can request a return or refund within 30 days of receiving your order. Please refer to our Refund and Returns Policy for detailed instructions on initiating a return.
If your order arrives damaged or you received the wrong item, please contact us immediately at [email protected] with your order details and photos of the issue. We will work quickly to resolve the problem by offering a replacement or refund.
You can reach our customer support team through:
- Email: [email protected]
- Phone: +1 253-354-0074 Our working hours are 8 AM – 5 PM (Monday to Friday). We are closed on Saturdays and Sundays, but will respond to inquiries as soon as possible when we return.