Refund and Returns Policy – Libbie.store

At Libbie.store, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a straightforward refund and returns policy to ensure a smooth and hassle-free experience. Please review our policy below for complete details.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition:

  • Unworn and unused, with original tags attached.
  • In the original packaging, without any stains, damages, or odors.

Please note that clearance items, final sale items, and personalized products are not eligible for returns or refunds.

2. Refunds

Once your return is received and inspected, we will notify you via email. If the item meets the return criteria, a refund will be processed to your original payment method:

  • Refund Processing Time: Typically within 30 business days.
  • Payment Methods: Refunds will be issued via PayPal or Payoneer, depending on your original payment method.
  • Shipping Fee: Please note that the $6.99 shipping fee is non-refundable unless the return is due to a shipping error or defective product.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us at [email protected] with your order number and the reason for your return.
  2. We will provide you with a return authorization and instructions on where to send your return package.
  3. Pack the item securely and ship it back to us within the 30-day return window.

The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, you can return the original product and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide your order number and a photo of the damaged item. We will review your claim and provide a replacement or refund as needed.

6. Non-Returnable Items

The following items are non-returnable:

  • Final sale and clearance items.
  • Personalized or custom-made products.
  • Gift cards.

7. Cancellation Policy

You may cancel your order within 24 hours of placing it by contacting us at [email protected]. If your order has already been processed, it cannot be canceled, but you may proceed with a return once you receive it.

8. Contact Information

If you have any questions or need further assistance, feel free to contact us:

9. Business Address

Libbie.store
442 Main St, Hudson, MA 01749, US

10. Working Hours

Our support team is available from 8AM – 5PM (Monday to Friday). Please note that we are closed on Saturdays and Sundays.

Thank you for shopping at Libbie.store! We value your business and aim to provide the best shopping experience possible.